FREQUENTLY ASKED QUESTIONS
Q: How do I set up an appointment to meet you in person and see some of your work?
A: Contact our Owner Sarah Bennett at 443-934-2844 or email her at BradleyAutumnPhotography@yahoo.com
Q: How do I reserve you for my date?
A: All dates are reserved once we receive non-refundable deposit fee.
Q: What kind of payment do you take?
A: Cash, PayPal and check (Check must clear week before session).
Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
A: Standard rates apply for overtime. Overtime is billed at the rate of $500/hour per Master Photographer and $400/hour per Associate Photographer.
Q: Is there an additional fee if we pay via credit card?
A: Yes. The retail adjustment fee for all credit card transactions is $3.00 of the charged amount.
Q: If we cancel the wedding or session, will we receive our non-refundable deposit fee back?
A: Unfortunately no. Non-refundable deposit fee are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date and time.
Q: We’re very busy and won’t be able to meet. Are there any other options?
A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.
Q: What if I lose my images?
A: There is a $100 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.
Q: What rights do I have to the digital prints?
A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Sarah Bennett Owner of Bradley Autumn Photography.
Q: Do you provide the RAW files from my any session and/or wedding day?
A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions. Fee is $600.00 per Image.
Q: When can we expect to see our photos from our engagement session?
A: Post-production for engagement sessions are completed 6-8 weeks after the date of the shoot. If you require the images to be completed prior to 6-8 weeks after the date of the shoot, a rush process fee will be charged.
Q: When should we do our engagement session?
A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 10-12 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s). See the engagement session post-production delivery time and engagement session product delivery time FAQ’s for more details.
Q: Do you touch up all the images in our image download?
A: Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your session. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.